Terms of Service

 

This Service Policy applies to the Selorilto (hereinafter referred to as “we”) online store and explains the rights and obligations related to your use of our website and services.

1. Introduction and Scope

This Service Policy applies to all activities involving access to, browsing of, and use of our online store.
By using our website for product viewing, order placement, payment, customer inquiries, or other related services, you acknowledge that you have read, understood, and agreed to this policy.

2. User Accounts and Website Responsibility

When using our website, you are responsible for ensuring that the information you provide is accurate and complete.
We are responsible for maintaining the normal operation and basic security of the website. We are not responsible for temporary access issues caused by factors beyond reasonable control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information are accurate and up to date.
If discrepancies occur due to system or operational issues, we reserve the right to take reasonable actions regarding the affected orders and will inform you accordingly.

4. Orders and Payment

An order is considered submitted once you complete checkout and payment.
Final order confirmation is subject to our system validation.
All transactions are completed exclusively through the website, and no offline sales are provided.

5. Shipping Policy

We provide shipping services within Australia only and operate under the following terms:

• Shipping Area: Australia-wide; areas outside Australia are not supported.

• Shipping Fees: Orders of 99 AUD or more (including 99 AUD) qualify for free shipping. Orders below 99 AUD are charged a flat shipping fee of 6.99 AUD.

• Tax Information: All displayed product prices include applicable taxes.

• Order Cut-off Time: Orders placed before 6:00 PM are processed from the same day; orders placed after 6:00 PM are processed from the next business day. Orders placed on non-working days are processed from the next working day.

• Processing Time: 1–3 business days.

• Shipping Time: Estimated shipping time is 5–8 business days after dispatch.

• Shipping Carriers: Australia Post, StarTrack.

• Order Tracking: Tracking information will be provided after dispatch.

• Responsibility and Receiving: We arrange shipping reasonably. Please inspect the package upon receipt and contact us promptly if any issues are found.

For full details, please refer to: Shipping Terms

6. Order Cancellation Policy

You may request to cancel an order under the following conditions:

• Cancellation Conditions: Orders may be canceled before entering the shipping process. Orders that have already been prepared for shipment or dispatched cannot be canceled and must be handled according to the return and exchange policy.

• Cancellation Process:

  1. Contact our customer support team via email or phone and provide your order number and proof of payment.

  2. Once approved, we will notify you of the result and arrange the refund.

• Refund Information: Approved cancellations will be refunded within 1–3 business days to the original payment method.

For full details, please refer to: Order Cancellation Policy

7. Return and Exchange Policy

We offer return and exchange services under the following conditions:

• Validity Period: Requests must be made within 30 days from the date of receipt.

• Eligible Scenarios:

  1. Product appearance issues;

  2. Product quality issues;

  3. Unusual odor or significant color differences;

  4. Incorrect items received;

  5. Return or exchange without reason.

• Return and Exchange Process (Same Process Applies):

  1. Contact us via email or phone and provide order number, proof of payment, reason, and relevant photos or videos;

  2. After approval, we will provide return instructions and the return address;

  3. Send the product back to the designated address and wait for receipt;

  4. After inspection, eligible returns will be refunded, and eligible exchanges will have replacement items dispatched within 1–3 business days.

  Return Address:
  Address: 9518 Anderson Mill Rd #D, Austin, TX 78729, US

• Refund Information: Refunds will be processed within 1–3 business days after inspection and confirmation and returned to the original payment method.

• Shipping Cost Responsibility:

  • We cover shipping costs for returns or exchanges due to appearance issues, quality issues, unusual odor, significant color difference, or incorrect items;

  • Shipping costs for returns or exchanges without reason are borne by you.

• Return Label: Each parcel includes a return label for convenience.

• Responsibility Statement: Items must be properly packaged. Damage caused during return shipping due to improper packaging may affect processing.

For full details, please refer to: Return & Exchange Policy

8. Dispute Resolution and Applicable Law

If any disputes arise during the use of our services, we encourage you to contact us first for resolution through communication.
Matters will be handled in accordance with applicable legal principles.

9. Privacy and Data Protection

We value the protection of your personal information and handle data in accordance with our established privacy practices.
For details on data collection, use, storage, and your rights, please refer to: Privacy Policy

10. Intellectual Property

All text, images, logos, and other content displayed on the website are protected by intellectual property rights.
Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

Within the applicable scope, we are responsible only for direct issues arising from the services provided.
We are not responsible for indirect or unforeseeable losses.

12. Changes to the Service Policy

We may update or modify this Service Policy based on operational needs.
The latest version published on the website shall prevail.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 9518 Anderson Mill Rd #D, Austin, TX 78729, US
Phone: +1 (281) 536-9659
Email: customer@selorilto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)