Order Cancellation Policy

This Order Cancellation Policy applies to orders placed through the Selorilto (hereinafter referred to as “we”) online store and explains how order cancellations and related refunds are handled.

1. Eligible Order Cancellation Conditions

You may request to cancel an order before it enters the shipping process.
Once an order has been arranged for shipment or has already been dispatched, cancellation requests can no longer be accepted. In such cases, please refer to the return and exchange policy for further handling.

2. How to Submit an Order Cancellation Request

If you wish to cancel an order, please follow the steps below:

• Contact our customer support team via email or phone;

• Provide your order number, proof of payment, and any other information required to verify the order.

3. Order Cancellation Review and Handling

After receiving your cancellation request:

• We will review the current status of your order;

• If the request meets the cancellation conditions, we will confirm the cancellation result through your contact details and proceed with the refund arrangement.

4. Refund Information

Once the order cancellation is confirmed, we will process the refund within 1–3 business days.
The refund will be returned to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).

5. Contact Us

If you have any questions regarding this Order Cancellation Policy or the status of your order, please contact us using the information below:

Address: 9518 Anderson Mill Rd #D, Austin, TX 78729, US
Phone: +1 (281) 536-9659
Email: customer@selorilto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)