Refund Policy

 

This policy applies to all products purchased from the Selorilto (hereinafter referred to as “we”) online store. The following terms explain the return and exchange arrangements.

Return & Exchange Timeframe

You may request a return or exchange within 30 days from the date of receipt of your order. Requests submitted after this period will not be accepted.

Eligible Return & Exchange Scenarios

Within the valid timeframe, you may apply for a return or exchange under any of the following circumstances:

• The product has visible appearance issues;

• The product has quality-related issues;

• The product has an unusual odor or significant color difference;

• The product received does not match the order;

• Return or exchange without reason.

Return & Exchange Application and Process

Returns and exchanges follow the same process, as outlined below:

1. Please contact us via email or phone to submit your return or exchange request, and provide the following information:

   • Order number;

   • Proof of payment;

   • Reason for return or exchange;

   • Relevant photos or videos (if applicable).

2. Upon receiving your request, we will review it. If approved, we will notify you through your contact details and provide the return address.

3. Please send the product back according to the instructions and wait for us to receive it at the designated return address:

   Return Address:
   Address: 9518 Anderson Mill Rd #D, Austin, TX 78729, US

4. After we receive and inspect the returned product to confirm it matches the reported condition:

   • Approved return requests will proceed to the refund process;

   • Approved exchange requests will have a replacement product dispatched within 1–3 business days.

Refund Arrangement

Once the return request is confirmed and the product inspection is completed, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).
If you have any questions regarding the refund status, please contact us for assistance.

Shipping Cost Responsibility

• For returns or exchanges due to appearance issues, quality issues, unusual odor, significant color difference, or incorrect items, the related shipping costs will be covered by us;

• For returns or exchanges without reason, the shipping costs will be borne by you.

Responsibility and Notes

Please ensure that returned items are properly packaged and maintained in the condition described in your request.
Damage caused by improper use or inadequate packaging during return shipping may affect the outcome of the return or exchange.

Return Label

Each parcel includes a return label for your convenience when a return is required.

Contact Us

If you have any questions regarding this Return & Exchange Policy or the related procedures, please contact us using the information below:

Address: 9518 Anderson Mill Rd #D, Austin, TX 78729, US
Phone: +1 (281) 536-9659
Email: customer@selorilto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)